Tell us about the fault
Send the make and model, any fault code and a short description of the problem. Let us know if the unit will not start, stops during use, makes a new noise or does not heat or cool as expected. A clear photo of the model label can help the team prepare.
Repair support for homes and businesses
We handle enquiries for residential and commercial air conditioning. For an office, shop or larger building, tell us how many units are affected and any access or booking needs. The team will confirm support for your system and the next available appointment.
Assessment before repair
The cause needs to be checked before the right repair can be agreed. Ask what the visit covers, what it costs and whether parts are needed. Work, parts availability and turnaround depend on the system and the fault.
Keep a record of the work
Keep the service notes and any parts information provided after a repair. Ask about follow-up care for your unit. If the same problem returns, share those details with the team when you get in touch.
Your questions, answered
What details should I send for a repair?
Send your suburb, unit make and model, any fault code and what the unit is doing. Photos can help explain the problem.
Do you repair every brand?
Ask the team to confirm support for your make and model. The repair options depend on the fault, the equipment and parts availability.